Steppr

Steppr & Partners 14

• Why use Steppr?
• How do I use Steppr?
• Steps, face values and prices
• What is gifting?
• What do voucher gifting emails look like?

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Vouchers & Steps 14

• What are vouchers?
• What are steps?
• What are voucher face values?
• Who decides the voucher values and steps?
• Can I buy the same voucher again?

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Account & Orders 26

• What is in "For me"?
• What is "The kitty"?
• What is in "Gifted"?
• What is in "Used"?
• Where is my voucher stored?

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Redemption & Expiry 13

• When do the vouchers expire?
• Why do the vouchers have expiry dates?
• How do I redeem a voucher?
• How many times can I use a voucher?
• Can I partially-redeem a voucher?

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Refunds & Cancellations 5

• What is your refund policy?
• I purchased the wrong voucher by mistake
• The Partner I bought the voucher from has closed down
• Can I use a refunded voucher?
• Can I use a cancelled voucher?

Payments & Security 5

• My payment card isn’t working
• Will I receive an order confirmation email?
• Is VAT included?
• Are my Steppr account and payments secure?
• I have a different issue

Steppr & Benefits 6

• Why use Steppr?
• Where are the vouchers sold?
• How do I use Steppr?
• What does Steppr cost?
• Why should I sell vouchers?

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Campaigns & Customers 4

• What is a campaign?
• What are the campaign parameters?
• How can I share my vouchers with my customers?
• What do I do when a customer buys a voucher?

Accounts & Users 10

• How do I sign up?
• What happens when my Partner Account request is accepted?
• I want to delete my Partner Account
• Can I add other users to my account?
• Where are vouchers and payments stored?

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Payments & Refunds 14

• Why do I need to connect a payment processor to my Partner Account?
• What payment processors can I use?
• How do I connect a Stripe account to Steppr?
• How quick are Stripe accounts to setup?
• Do I need to make a new Stripe account?

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Terms & Redemption 3

• How are vouchers redeemed?
• What are the voucher terms I am agreeing to?
• Do I have to accept expired vouchers?

Integrations & Verification 5

• Why do I need to connect my website to Steppr?
• Can any website connect to Steppr?
• How do I connect my website to Steppr?
• How long do verification links in emails last?
• Can I use Steppr if I don’t have a website?