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I'm a customer (app user)
Steppr & Partners
14
Why use Steppr?
How do I use Steppr?
Steps, face values and prices
What is gifting?
What do voucher gifting emails look like?
View all 14
Vouchers & Steps
15
What are vouchers?
What are steps?
What are voucher face values?
Who decides the voucher values and steps?
Can I buy the same voucher again?
View all 15
Account & Orders
32
What is in "For me"?
What is "The kitty"?
What is in "Gifted"?
What is in "Used"?
Where is my voucher stored?
View all 32
Redemption & Expiry
14
When do the vouchers expire?
Why do the vouchers have expiry dates?
How do I redeem a voucher?
How many times can I use a voucher?
Can I partially-redeem a voucher?
View all 14
Refunds & Cancellations
5
What is your refund policy?
I purchased the wrong voucher by mistake
The Partner I bought the voucher from has closed down
Can I use a refunded voucher?
Can I use a cancelled voucher?
Payments & Security
7
How can I pay for a voucher or gift?
My payment card isn’t working
Will I receive an order confirmation email?
Is VAT included?
Are my Steppr account and payments secure?
View all 7
Help Desk Software
by Freshdesk