Steppr

Steppr & Partners 14

• Why use Steppr?
• How do I use Steppr?
• Steps, face values and prices
• What is gifting?
• What do voucher gifting emails look like?

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Vouchers & Steps 15

• What are vouchers?
• What are steps?
• What are voucher face values?
• Who decides the voucher values and steps?
• Can I buy the same voucher again?

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Account & Orders 32

• What is in "For me"?
• What is "The kitty"?
• What is in "Gifted"?
• What is in "Used"?
• Where is my voucher stored?

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Redemption & Expiry 14

• When do the vouchers expire?
• Why do the vouchers have expiry dates?
• How do I redeem a voucher?
• How many times can I use a voucher?
• Can I partially-redeem a voucher?

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Refunds & Cancellations 5

• What is your refund policy?
• I purchased the wrong voucher by mistake
• The Partner I bought the voucher from has closed down
• Can I use a refunded voucher?
• Can I use a cancelled voucher?

Payments & Security 7

• How can I pay for a voucher or gift?
• My payment card isn’t working
• Will I receive an order confirmation email?
• Is VAT included?
• Are my Steppr account and payments secure?

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