Payments & Security

How can I pay for a voucher or gift?
You can pay using a credit or debit card. We are working towards integrating Apple and Google pay as well.
Thu, 16 Nov, 2023 at 4:02 PM
My payment card isn’t working
There are a number of potential reasons for this. We do not have access to your sensitive payment information, since this is handled by the payment processo...
Mon, 31 Oct, 2022 at 10:27 AM
Will I receive an order confirmation email?
Yes. After you purchase a voucher (or gift), you are sent an order confirmation email containing the voucher code, as well as an order receipt.
Thu, 16 Nov, 2023 at 4:07 PM
Is VAT included?
All voucher and gift prices displayed are inclusive of VAT.
Thu, 16 Nov, 2023 at 4:01 PM
Are my Steppr account and payments secure?
Steppr does not store your sensitive payment card information. We use Stripe to handle payment processing instead, helping us provide a high level of paymen...
Mon, 31 Oct, 2022 at 10:28 AM
I’m receiving strange emails from Steppr
If you are receiving any emails claiming to be from Steppr, that you suspect are not, please let us know immediately.
Mon, 31 Oct, 2022 at 10:29 AM
I have a different issue
There may be mistakes in our service from time to time, and we appreciate you pointing them out to us and being patient while we try to resolve them for you...
Mon, 31 Oct, 2022 at 10:29 AM