Payments & Security

My payment card isn’t working
There are a number of potential reasons for this. We do not have access to your sensitive payment information, since this is handled by the payment processo...
Wed, 11 Dec, 2024 at 11:27 AM
Will I receive an order confirmation email?
Yes. After you purchase a voucher (or gift), you are sent an order confirmation email containing the voucher code, as well as an order receipt.
Thu, 16 Nov, 2023 at 4:07 PM
Is VAT included?
All voucher and gift prices displayed are inclusive of VAT.
Thu, 16 Nov, 2023 at 4:01 PM
Are my Steppr account and payments secure?
Steppr does not store your sensitive payment card information. We use Stripe to handle payment processing instead, helping us provide a high level of paymen...
Wed, 11 Dec, 2024 at 11:17 AM
I have a different issue
There may be mistakes in our service from time to time. We appreciate you pointing them out to us here and being patient while we try to resolve them for yo...
Wed, 11 Dec, 2024 at 11:18 AM