Account & Orders

What is in "For me"?
This contains "The kitty", "Gifted" and "Used". The kitty: Vouchers you have bought and not redeemed Gifted: Vouchers yo...
Wed, 11 Dec, 2024 at 10:54 AM
What is "The kitty"?
Vouchers you have bought and not redeemed, on the app.
Wed, 11 Dec, 2024 at 11:08 AM
What is in "Gifted"?
Vouchers you have sent as gifts.
Thu, 16 Nov, 2023 at 3:41 PM
What is in "Used"?
Vouchers you have bought and redeemed, as well as vouchers that have been cancelled. 
Thu, 16 Nov, 2023 at 3:41 PM
Where is my voucher stored?
When you buy a voucher: - App: It is added to 'The kitty. To access this, tap “For me”. When you gift a voucher, it will appear in 'Gifted'. -...
Wed, 11 Dec, 2024 at 11:10 AM
Where’s my order confirmation email?
Please ensure the email address you have given us is correct. If your email address is correct and you are still waiting to receive the confirmation ema...
Wed, 11 Dec, 2024 at 11:11 AM
What is the (unlocked) padlock icon?
The unlocked padlock icon shows you Step 2 and Step 3 vouchers that you are eligible for. For a more visual explanation, see here.
Mon, 31 Oct, 2022 at 10:01 AM
Steps I’m eligible for are missing
If you have looked in your unlocked vouchers (unlocked padlock icon), and cannot find a step 2 or 3 you previously were eligible for, there are a few possib...
Wed, 11 Dec, 2024 at 11:05 AM
What happens when I redeem a voucher?
When you redeem a voucher , Steppr will update your account and your voucher's status will change to "Used". There can sometimes take a little...
Wed, 11 Dec, 2024 at 11:07 AM
How do you deal with my personal information?
Protecting your information is important. Any personal information you submit to us is governed by our User Privacy Policy, so please take a look.
Wed, 11 Dec, 2024 at 11:07 AM