If you have looked in your unlocked vouchers (unlocked padlock icon), and cannot find a step 2 or 3 you previously were eligible for, there are a few possibilities, including: 


  • You have already bought the step you believe you should be seeing.

  • The Partner may have stopped or paused the campaign.


Unfortunately, not matter how much we would like it to be the case, steps 2 & 3 are not legally guaranteed. There may be instances where Partners would like to withdraw them, although we ask them not to without good reason.