Account & Orders
There are a few things we suggest: Details: Check you’ve entered the correct sign in details. Other platform: If you're unable to sign in via t...
Wed, 11 Dec, 2024 at 11:03 AM
Tap the app settings cog ⚙️ (top right of most screens) and select “Logout”.
Mon, 31 Oct, 2022 at 10:03 AM
We’re sorry to see you leave, please let us know why and if we can help, here. To proceed with deleting your account, on the app, tap the settings cog ⚙...
Wed, 11 Dec, 2024 at 11:01 AM
Emailed verification links typically expire after 24 hours.
Mon, 31 Oct, 2022 at 10:04 AM
If you are certain you used the correct email address, there are a few things we suggest: Check your junk email folder: If the email is here, please d...
Wed, 11 Dec, 2024 at 11:25 AM
Please notify us immediately.
Mon, 31 Oct, 2022 at 10:04 AM
Yes. Just sign in. Your account should be ready and waiting.
Mon, 31 Oct, 2022 at 10:04 AM
In "The kitty" part of your app account, only part of the code is displayed. To obtain the whole code, simply tap "Copy" next to the vou...
Wed, 11 Dec, 2024 at 10:59 AM
Currently, Steppr is only for the UK. You may not make use of an account on Steppr if you do not have a UK-registered payment method.
Mon, 31 Oct, 2022 at 10:06 AM
Please check the email address you have given us is correct. You can find this information in the app by tapping the settings cog ⚙️ (top right of most scre...
Wed, 11 Dec, 2024 at 10:57 AM