Account & Orders

Why aren’t I receiving emails from Steppr?
Please check the email address you have given us is correct. You can find this information in the app by tapping the settings cog ⚙️ (top right of most scre...
Wed, 11 Dec, 2024 at 10:57 AM
The app won't open
Sometimes with apps that interact across various operating systems with constant updates, there can be errors that cause undesired functionality. For exampl...
Mon, 31 Oct, 2022 at 10:17 AM
I believe my account may have been hacked
Please contact us immediately.
Mon, 31 Oct, 2022 at 10:09 AM
Error: [auth/unknown] Please complete a second factor challenge to finish signing in to this account.
Seeing the error message "[auth/unknown] Please complete a second factor challenge to finish signing in to this account." when trying to create an...
Fri, 30 Jun, 2023 at 5:16 PM
My gift wasn't received
If you bought a voucher as a gift for someone, but the email never appeared to arrive, there are a few potential causes, including: Inbox misallocation: T...
Tue, 28 Nov, 2023 at 2:48 PM
I input incorrect details for my gift purchase
No problem - you can ask the business you purchased the voucher from to resend the gift email to a new email address. 
Tue, 28 Nov, 2023 at 2:53 PM