If you bought a voucher as a gift for someone, but the email never appeared to arrive, there are a few potential causes, including:

  • Inbox misallocation: The gift email may be in the recipient's junk or spam folder. Please ask them to check.

  • Incorrect info entered: You may not have entered the correct details for the recipient. Please check your gift purchase confirmation email to ensure the email address is correct, as well as the expected time & date.

  • Something else? You can ask the business to resend the gift email immediately.