I can’t sign in to my account
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Modified on: Wed, 11 Dec, 2024 at 11:03 AM
There are a few things we suggest:
Details: Check you’ve entered the correct sign in details.
Other platform: If you're unable to sign in via the app, try the website, and vice versa.
Close & Open App: Sometimes it can help to close & re-open the app, or restart your phone, then try again.
Re-install App: Sometimes, re-installing solves these types of problems.
Refresh Website: If this doesn't help, you can also try using incognito or private browsing.
Reset: You can request a password reset.
If these fail, you can reach out to us for assistance.
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