There are a few things we suggest:


  • Details: Check you’ve entered the correct sign in details.

  • Other platform: If you're unable to sign in via the app, try the website, and vice versa.

  • Close & Open App: Sometimes it can help to close & re-open the app, or restart your phone, then try again.

  • Re-install App: Sometimes, re-installing solves these types of problems.

  • Refresh Website: If this doesn't help, you can also try using incognito or private browsing.

  • Reset: You can request a password reset.


If these fail, you can reach out to us for assistance.