What is your refund policy?
Modified on: Thu, 16 Nov, 2023 at 4:05 PM
We (Steppr) do not provide refunds for vouchers, since it is Partners who sell them to you. Partners receive your payments directly.
We ask Partners to agree to refund any non-redeemed vouchers within 14 days, at the request of the purchaser. Partners are not obliged to refund vouchers that are redeemed or have been expired, unless required to by law.
If you would like to request a refund for a voucher or a gift within 14 days of purchase, please contact the relevant Partner you purchased the voucher from directly. Any refund request must come from the original purchaser of the voucher. If you would like to request the gifting component of the purchase to be refunded after 14 days, please contact us.
You can read more about the refund policy we ask Partners to abide by in our User Terms & Conditions.
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.