Refunds & Cancellations

What is your refund policy?
We (Steppr) do not provide refunds for vouchers, since it is Partners who sell them to you. Partners receive your payments directly. We ask Partners to ...
Wed, 11 Dec, 2024 at 11:15 AM
I purchased the wrong voucher by mistake
You can choose to keep the voucher, in which case we hope you have a great experience. If you do not want to keep the voucher, you can contact the issui...
Thu, 16 Nov, 2023 at 4:03 PM
The Partner I bought the voucher from has closed down
Ultimately, when buying a voucher, there is a risk the issuing Partner will discontinue operating as a business. We hope that in the overwhelming majority o...
Mon, 31 Oct, 2022 at 10:26 AM
Can I use a refunded voucher?
If you have requested and been given a refund for a voucher, it may still be able to be used unless it has also been cancelled. Please check with the Partne...
Mon, 31 Oct, 2022 at 10:26 AM
Can I use a cancelled voucher?
No.
Wed, 11 Dec, 2024 at 11:16 AM