Payments & Refunds

Why do I need to connect a payment processor to my Partner Account?
This is so that you can receive payments for your vouchers.
Thu, 16 Mar, 2023 at 10:18 AM
What payment processors can I use?
Currently, the only payment processor we work with is Stripe. If you would like us to consider allowing other payment processors, please get in touch.
Mon, 31 Oct, 2022 at 11:02 AM
How do I connect a Stripe account to Steppr?
Once you’ve created your Partner Account, just head to the Resource Centre and follow the quick and simple instructions.
Mon, 31 Oct, 2022 at 11:02 AM
How quick are Stripe accounts to setup?
Accounts with Stripe are generally quick and easy to setup, which is why we chose them.
Mon, 31 Oct, 2022 at 11:02 AM
Do I need to make a new Stripe account?
Yes, you'll need to create a new Stripe account, which is quick to do. For more information about why, please refer to Stripe's help page here.
Thu, 16 Mar, 2023 at 10:16 AM
Do I need to pay vat (or other taxes) on voucher purchases?
We cannot offer this type of advice. If you have not sold vouchers before or are unsure about this, we recommend you seek legal and accounting advice.
Mon, 31 Oct, 2022 at 11:03 AM
Does Steppr sort out vat (or other taxes) on vouchers?
No, since you are receiving the payments from customers directly. If you have not sold vouchers before or are unsure about this, we recommend you seek legal...
Mon, 31 Oct, 2022 at 11:03 AM
When am I paid for a sale?
Immediately, as soon as a customer purchases a voucher from you (whether on its own or with the gifting service). Steppr is not involved in this transaction...
Wed, 15 Nov, 2023 at 6:39 PM
Who receives the customer payment for a voucher sale?
You. When a customer buys one of your vouchers on the Steppr app, the customer payment (voucher price) goes directly to your payment processor (Stripe) ...
Thu, 4 Jan, 2024 at 10:21 AM
What about the order confirmation and receipt?
After a customer purchases a voucher from you, they will automatically receive an order confirmation and receipt to their registered email address.
Fri, 11 Nov, 2022 at 10:37 AM