Payments & Refunds

Are my Steppr account and payments secure?
It is very difficult to fully mitigate all possible security risks, such as fraud, but there are steps both we and you can take.   What we do Long code...
Mon, 15 Jan, 2024 at 12:44 PM
What is the returns and refunds policy?
Customers may request any unredeemed vouchers (bought for themselves or as gifts) to be refunded within 14 days of purchase. By using Steppr, you are agreei...
Wed, 11 Dec, 2024 at 11:26 AM
How would I refund or cancel a voucher?
These are very simple to do from your Partner Account. You can also enact refunds from your payment processor (Stripe) account, although this may interf...
Mon, 15 Jan, 2024 at 12:44 PM
Who is responsible for voucher refunds?
Since the transaction is between you and the customer (you directly receive the payments for vouchers and gifts, not Steppr), you are responsible for refund...
Wed, 15 Nov, 2023 at 6:43 PM