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Knowledge base
I'm a customer (app user)
Steppr & Partners
14
Why use Steppr?
How do I use Steppr?
Steps, face values and prices
What is gifting?
What do voucher gifting emails look like?
View all 14
Vouchers & Steps
15
What are vouchers?
What are steps?
What are voucher face values?
Who decides the voucher values and steps?
Can I buy the same voucher again?
View all 15
Account & Orders
32
What is in "For me"?
What is "The kitty"?
What is in "Gifted"?
What is in "Used"?
Where is my voucher stored?
View all 32
Redemption & Expiry
14
When do the vouchers expire?
Why do the vouchers have expiry dates?
How do I redeem a voucher?
How many times can I use a voucher?
Can I partially-redeem a voucher?
View all 14
Refunds & Cancellations
5
What is your refund policy?
I purchased the wrong voucher by mistake
The Partner I bought the voucher from has closed down
Can I use a refunded voucher?
Can I use a cancelled voucher?
Payments & Security
7
How can I pay for a voucher or gift?
My payment card isn’t working
Will I receive an order confirmation email?
Is VAT included?
Are my Steppr account and payments secure?
View all 7
I'm a business
Steppr & Benefits
6
Why use Steppr?
Where are the vouchers sold?
How do I use Steppr?
What does Steppr cost?
Why should I sell vouchers?
View all 6
Campaigns & Customers
4
What is a campaign?
What are the campaign parameters?
How can I share my vouchers with my customers?
What do I do when a customer buys a voucher?
Accounts & Users
10
How do I sign up?
What happens when my Partner Account request is accepted?
I want to delete my Partner Account
Can I add other users to my account?
Where are vouchers and payments stored?
View all 10
Payments & Refunds
14
Why do I need to connect a payment processor to my Partner Account?
What payment processors can I use?
How do I connect a Stripe account to Steppr?
How quick are Stripe accounts to setup?
Do I need to make a new Stripe account?
View all 14
Terms & Redemption
3
How are vouchers redeemed?
What are the voucher terms I am agreeing to?
Do I have to accept expired vouchers?
Integrations & Verification
5
Why do I need to connect my website to Steppr?
Can any website connect to Steppr?
How do I connect my website to Steppr?
How long do verification links in emails last?
Can I use Steppr if I don’t have a website?
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