Account & Orders

What is in "For me"?
This contains "The kitty", "Gifted" and "Used". The kitty: Vouchers you have bought and not redeemed Gifted: Vouchers yo...
Thu, 16 Nov, 2023 at 3:40 PM
What is "The kitty"?
Vouchers you have bought and not redeemed.
Mon, 31 Oct, 2022 at 9:59 AM
What is in "Gifted"?
Vouchers you have sent as gifts.
Thu, 16 Nov, 2023 at 3:41 PM
What is in "Used"?
Vouchers you have bought and redeemed, as well as vouchers that have been cancelled. 
Thu, 16 Nov, 2023 at 3:41 PM
Where is my voucher stored?
When you buy a voucher, it is added to 'The kitty. To access this, tap “For me”. When you gift a voucher, it will appear in 'Gifted'. Y...
Thu, 16 Nov, 2023 at 3:58 PM
Where’s my order confirmation email?
Please check the email address you have given us is correct. You can find this information by tapping the settings cog ⚙️ (top right of most screens) and se...
Mon, 31 Oct, 2022 at 10:00 AM
The images on a voucher in my kitty have changed
Partners can change their logo and images that appear on their vouchers. They can even change their trading name. However, the nature of their businesses ca...
Mon, 31 Oct, 2022 at 10:00 AM
What is the (unlocked) padlock icon?
The unlocked padlock icon shows you Step 2 and Step 3 vouchers that you are eligible for. For a more visual explanation, see here.
Mon, 31 Oct, 2022 at 10:01 AM
Steps I’m eligible for are missing
If you have looked in your rewards (unlocked padlock icon), and cannot find a step 2 or 3 you previously were eligible for, there are a few possibilities, i...
Mon, 31 Oct, 2022 at 10:01 AM
What happens when I redeem a voucher?
When you have redeemed a voucher on the relevant Partner's website, your voucher moves from your kitty to "Used". It may take a few minutes fo...
Mon, 31 Oct, 2022 at 10:01 AM