Account & Orders

What is in "For me"?
This contains "The kitty", "Gifted" and "Used". The kitty: Vouchers you have bought and not redeemed Gifted: Vouchers yo...
Mon, 31 Oct, 2022 at 9:59 AM
What is "The kitty"?
Vouchers you have bought and not redeemed.
Mon, 31 Oct, 2022 at 9:59 AM
What is in "Gifted"?
Vouchers you have gifted. Coming soon.
Mon, 31 Oct, 2022 at 10:13 AM
What is in "Used"?
Vouchers you have bought or been gifted that are also redeemed, as well as vouchers that have been cancelled. 
Wed, 30 Nov, 2022 at 9:49 AM
Where is my voucher stored?
When you buy a voucher, it is added to your kitty. To access this, tap “For me”. You will also receive the voucher on the order confirmation email ...
Mon, 31 Oct, 2022 at 10:00 AM
Where’s my order confirmation email?
Please check the email address you have given us is correct. You can find this information by tapping the settings cog ⚙️ (top right of most screens) and se...
Mon, 31 Oct, 2022 at 10:00 AM
The images on a voucher in my kitty have changed
Partners can change their logo and images that appear on their vouchers. They can even change their trading name. However, the nature of their businesses ca...
Mon, 31 Oct, 2022 at 10:00 AM
What is the (unlocked) padlock icon?
The unlocked padlock icon shows you Step 2 and Step 3 vouchers that you are eligible for. For a more visual explanation, see here.
Mon, 31 Oct, 2022 at 10:01 AM
Steps I’m eligible for are missing
If you have looked in your rewards (unlocked padlock icon), and cannot find a step 2 or 3 you previously were eligible for, there are a few possibilities, i...
Mon, 31 Oct, 2022 at 10:01 AM
What happens when I redeem a voucher?
When you have redeemed a voucher on the relevant Partner's website, your voucher moves from your kitty to "Used". It may take a few minutes fo...
Mon, 31 Oct, 2022 at 10:01 AM