Account & Orders

I can't see the whole voucher code
In "The kitty" part of your app account, only part of the code is displayed, to help keep it secure. To obtain the whole code, simply tap "Co...
Sun, 2 Jul, 2023 at 5:55 PM
Can I delete vouchers in my kitty?
Vouchers are moved from your kitty to “Used” when they have been redeemed. If a voucher is refunded, then it depends on whether it is also cancelled by the ...
Mon, 31 Oct, 2022 at 10:05 AM
Can I use Steppr if I’m not in the UK?
Currently, Steppr is only for the UK. You may not make use of an account on Steppr if you do not have a UK-registered payment method.
Mon, 31 Oct, 2022 at 10:06 AM
Why aren’t I receiving emails from Steppr?
Please check the email address you have given us is correct. You can find this information by tapping the settings cog ⚙️ (top right of most screens) and se...
Mon, 31 Oct, 2022 at 10:07 AM
I've used the wrong email for my account
You will still be able to use the voucher as it is stored in the app kitty. However, you may want to request a refund from the Partner you bought the vo...
Mon, 31 Oct, 2022 at 10:08 AM
Can I change my account email address?
To use a different email address, you will need to create a new account on Steppr. Please remember that only one account should be in use per person.
Tue, 6 Dec, 2022 at 6:32 PM
The app won't open
Sometimes with apps that interact across various operating systems with constant updates, there can be errors that cause undesired functionality. For exampl...
Mon, 31 Oct, 2022 at 10:17 AM
I believe my account may have been hacked
Please contact us immediately.
Mon, 31 Oct, 2022 at 10:09 AM
Error: [auth/unknown] Please complete a second factor challenge to finish signing in to this account.
Seeing the error message "[auth/unknown] Please complete a second factor challenge to finish signing in to this account." when trying to create an...
Fri, 30 Jun, 2023 at 5:16 PM
My gift wasn't received
If you bought a voucher as a gift for someone, but the email never appeared to arrive, there are a few potential causes, including: Inbox misallocation: T...
Tue, 28 Nov, 2023 at 2:48 PM