Account & Orders
Please check your data/internet connection. It can take a few minutes following redemption for a voucher to move from the kitty to "Used", however...
Mon, 31 Oct, 2022 at 10:01 AM
Protecting your information is important. Any personal information you submit to us is governed by our User Privacy Policy, so please take a look. You can f...
Mon, 31 Oct, 2022 at 10:02 AM
Yes. If you would like to purchase a voucher (for yourself or as a gift) using Steppr, you will need to create an account on the app.
Thu, 16 Nov, 2023 at 3:54 PM
There are a few things we suggest: Details: Check you’ve entered the correct sign in details. Close & Open: Sometimes it can help to close &...
Mon, 31 Oct, 2022 at 10:03 AM
Tap the app settings cog ⚙️ (top right of most screens) and select “Logout”.
Mon, 31 Oct, 2022 at 10:03 AM
We’re sorry to see you leave, please let us know why and if we can help, here. To proceed with deleting your account, tap the settings cog ⚙️ (top right...
Mon, 31 Oct, 2022 at 10:03 AM
Emailed verification links typically expire after 24 hours.
Mon, 31 Oct, 2022 at 10:04 AM
If you are certain you used the correct email address, there are a few things we suggest: Check your junk email folder: If the email is here, please d...
Mon, 31 Oct, 2022 at 10:04 AM
Please notify us immediately.
Mon, 31 Oct, 2022 at 10:04 AM
Yes. Just sign in. Your account should be ready and waiting.
Mon, 31 Oct, 2022 at 10:04 AM