Payments & Refunds

Are my Steppr account and payments secure?
It is very difficult to fully mitigate all possible security risks, such as fraud, but there are steps both we and you can take.   What we do Long code...
Thu, 3 Nov, 2022 at 12:16 PM
What is the returns and refunds policy?
App users may request any unredeemed vouchers they have bought from you be refunded within 14 days of purchase. By using Steppr, you are agreeing to this. I...
Mon, 31 Oct, 2022 at 11:18 AM
How would I refund or cancel a voucher?
These are very simple to do from your Partner Account. You can also enact refunds from your payment processor (Stripe) account, although this may interf...
Mon, 31 Oct, 2022 at 11:05 AM
Who is responsible for voucher refunds?
Since the voucher transaction is between you and the customer (you receive the payment for the voucher, not Steppr), you are responsible for refunds.
Mon, 31 Oct, 2022 at 11:05 AM