Please check:

  • Code: You are entering the correct code (you can copy/paste straight from your kitty). 

  • Extra spaces: Remove any extra spaces that may have crept in at the ends of the code. 

  • Redeemed: Check the voucher has not already been used.

  • Partner: You are attempting to use a voucher associated with the right Partner.

  • Browser: Try accessing the Partner website from a different browser.

  • Wait: Try again 10 minutes later.

If none of the above work, you can contact the Partner directly to ask. If you think there may be a technical issue that related to Steppr itself, please contact us and we will assist you where we can.